89vd's Most Asked Questions & Answers

89vd has five VIP levels in total: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback and special benefits increase at each level. You start at Bronze and can gradually move up through regular play. Each level is designed to provide reliable rewards and service.

The weekly cashback rate differs at each level: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, and Diamond — up to 0.8%. Cashback is generally calculated every week and credited directly to your account.

By playing regularly and staying active on 89vd, you can automatically move up to a higher level. The more you play and the more active you are on the platform, the faster you can reach the next level. For detailed information on level progression, check your account dashboard or contact us via live chat.

Diamond is the highest VIP level at 89vd. Members at this level enjoy up to 0.8% weekly cashback. They also receive priority support, faster withdrawal processing, and exclusive offers. Overall, the 89vd experience for Diamond members is more personalised and rewarding.

Cashback is calculated every week and deposited into your 89vd account wallet at a set time. The cashback amount depends on your active VIP level. To find out the exact date or schedule, contact us directly via live chat — the support team will assist you in Bengali.

The minimum deposit amount at 89vd is ৳500 for every method. This applies equally to all three methods — bKash, Nagad, and Rocket. This limit is set for the convenience of smaller transactions, so both new and regular players can get started easily.

89vd currently supports three popular mobile payment methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods are widely used in Bangladesh and ensure fast and secure transactions. The deposit process is usually completed within a few minutes.

Sometimes a slight delay can occur due to network or server issues. After making a deposit, wait a moment and refresh the page. If the money still does not appear, take a screenshot of the bKash, Nagad, or Rocket transaction and contact live chat right away. The support team will verify it quickly and resolve the issue.

89vd does not charge any deposit fee directly. However, your payment provider (bKash, Nagad, or Rocket) may apply their own transaction charges — this is entirely according to their own policies. Check the help section of the relevant app to confirm those fees.

The minimum withdrawal amount is ৳1,000. After a successful withdrawal request, the money generally reaches your bKash, Nagad, or Rocket account within 30 minutes to 3 hours. If there is a slight delay during busy periods, you can let us know via live chat.

Yes. 89vd secures all data through SSL encryption, so that your personal information and financial transaction details cannot reach third parties. Security measures at the server level are regularly updated, and the policies on data collection and use are described in detail in our privacy policy.

Create a strong password that combines uppercase and lowercase letters, numbers, and special characters (such as @, #, !). A password of at least 10 characters is recommended. Do not use your date of birth, name, or any easily guessable word, and avoid using the same password across multiple sites.

Never. 89vd or any legitimate organisation will never ask you for an OTP, PIN, or password. If anyone asks for this information by phone, message, or email, it means they are a fraudster. If you receive a suspicious message, report it to 89vd live chat immediately and do not share any information with them.

If you think there has been unauthorised access to your account, change your password immediately and contact us via live chat or by email at [email protected]. The support team can temporarily lock the account and review it. Do not delay — let us know as soon as possible.

Always confirm in your browser's address bar that the URL is https://89vd.lat — this is the only official domain. Slightly altered spellings (such as 89vd1.com or 89vd-bd.net) are signs of a fake site. Bookmark it or type it directly — do not log in by clicking on unfamiliar links.

Go to the official 89vd site and sign up by entering your mobile number, password, and other required details in the registration form. The process is quick and straightforward. Once your account is created, you can deposit a minimum of ৳500 via bKash, Nagad, or Rocket and start playing. Only those aged 21 or above may open an account.

No. Only one account per player is permitted. Opening multiple accounts is against 89vd's terms and conditions, and if detected, all accounts may be cancelled. Keep your single account secure and contact support if you have any issues.

Use the "Forgot Password?" option on the login page. Enter your registered mobile number or email and password reset instructions will be sent to you. If you have trouble with that process, contact live chat directly — the support team will verify your identity and assist you.

The most common causes of login issues are an incorrect password or mobile number, Caps Lock being on, or an outdated browser cache. Clear your browser cache and try again. You can also try a different browser or incognito mode. If the problem persists, let us know via live chat or email.

Yes, updating personal information is possible. Some details can be changed directly from the account settings. However, changing important information such as a registered mobile number may require identity verification with the help of the support team. In such cases, contacting live chat is the easiest option.

Yes. If you want to take a break for a while or close your account completely, submit a request via live chat or at [email protected]. As part of responsible gaming, 89vd offers the option of self-exclusion or setting limits. You can find more details on our responsible gaming page.